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We’re Here to Help

Have questions or need help with your booking? The North End Shuttle team is here to assist you. Whether you're planning a ride, seeking more information, or looking for a custom solution, feel free to get in touch with us.

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FAQs

Find answers to common questions about booking, services, and what to expect from North End Shuttle. If you don’t see what you’re looking for, feel free to contact us directly!

Need Support?
nesvb23@gmail.com
How do I book a ride with North End Shuttle?

Booking a ride is simple and convenient. You can:
- Use our website’s booking page for quick reservations.
- Download our mobile app for iPhone and schedule your ride on the go.
- Call us directly at 757-675-8067 for personalized assistance.

What areas do you serve?

North End Shuttle operates primarily in Virginia Beach, Virginia and the greater Hampton Roads area.

What types of vehicles are available?

Our fleet includes:
Cadillac Escalade (2024): Seats up to 6 passengers, fully equipped for comfort.

Mercedes Sprinter Van: Accommodates up to 14 passengers, ideal for group travel.

Limousine: Perfect for 7 passengers seeking luxury and style.

Are your vehicles equipped with Wi-Fi?

Yes, select vehicles, like the Cadillac Escalade, come equipped with onboard Wi-Fi for your convenience.

Is there a minimum ride duration or distance?

Escalade: Minimum 2-hour booking required.
Limo and Sprinter Van: Minimum 3-hour booking required.

Do you provide child seats in your vehicles?

Yes, we can provide child seats and other accommodations upon request. Please let us know in advance.

How do I cancel or reschedule a booking?

We understand plans can change. Contact us directly to cancel or reschedule your booking. There are no fees for cancellations or changes before your ride.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and other digital payment methods. Cash payments can also be arranged upon request.

How can I get a price quote for my trip?

For a price quote from North End Shuttle, visit the pricing page here.

Are your services available 24/7?

Yes, North End Shuttle operates around the clock to meet your transportation needs at any time.

How far in advance should I book?

While we recommend booking at least 48 hours in advance, we can accommodate urgent requests depending on availability.

Book Your Ride in Our App

Discover the ease of booking with the North End Shuttle mobile app. Designed for convenience and efficiency, our app allows you to schedule your next ride in seconds, ensuring premium service at your fingertips

  • Convenient Booking: Reserve your ride anytime, anywhere.
  • Tailored Options: Select your vehicle, customize your journey, and receive instant confirmations.
  • Trusted Professionals: Enjoy rides with our skilled and courteous drivers, ensuring your comfort and safety.